Terms & Shipping Info

1. Orders

By placing an order with SINDER SHOP, you confirm that the information provided during checkout is accurate and complete.

2. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

3. Shipping & Delivery

Delivery times depend on your location and the shipping method available at checkout. Estimated delivery information will be shown during checkout where available.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Tracking

When tracking is available, tracking information will be provided after your order has been shipped. Tracking may take some time to become active.

6. Incorrect Address

Customers are responsible for providing a correct and complete delivery address. Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.

7. Delays

Delivery may occasionally be delayed due to courier issues, weather, public holidays, customs procedures, or other circumstances outside our control.

8. Damaged or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact SINDER SHOP as soon as possible with your order number and supporting photos or videos.

9. Returns

Eligible products can be returned within 14 days of delivery, subject to our Return & Refund Policy.

10. Order Cancellation

Orders may be cancelled within 15 minutes of being placed. After this period, cancellation may no longer be available.

11. Customer Responsibility

Customers are responsible for checking their order details, delivery address, contact information, and selected products before completing their purchase.

12. Contact Us

If you have any questions regarding your order, shipping, delivery, returns, or refunds, please contact SINDER SHOP through the contact information available on our website.